Shipping and Returns
Shipping
You can expect your order to leave our warehouse within 24 hours of placing your order.
You will receive an email to track your order when it is shipped from our warehouse. This email will contain a tracking identification or consignment number from the courier service. If you are not available to receive the delivery, a calling card may be left in which case you will need to contact the courier service to arrange another time for delivery.
We do not ship orders on New South Wales Public Holidays.
Your satisfaction is important to us at WorkSafe APPAREL. You can return your purchased good/s for a full refund, store credit or exchange within 30 days of purchase. The purchased good/s to be returned or exchanged must be unused, in original condition (with all tags intact and attached) and must be in the original packaging which must be undamaged.
How to return purchased goods
To return your purchased good/s, please contact us via email at info@worksafeapparel.com.au or phone us on 1800 881 591 and request a Return Authority Form and Return Authority Number which we will send to you via email. You will need to complete the Return Authority Form and return it with the purchased good/s to be returned or exchanged.
Once the purchased good/s for return have been inspected by our Quality Team, we will process a refund or supply you with a store credit. Your refund will be issued through the same payment method used to make the original purchase and will exclude the original shipping cost.
What to do if you wish to exchange purchased good/s
If you would like to exchange your purchased good/s, we recommend placing a new order on our website for the exchange product at the same time as returning your original purchased good/s for refund (as outlined above) to avoid exchange items selling out.
Faulty products
Our Quality Team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please contact us via email at info@worksafeapparel.com.au or phone us on 1800 881 591 and request a Return Authority Form and Return Authority Number which we will send to you via email. You will need to complete the Return Authority Form and return it with the goods. The goods will be assessed. We may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process.

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