Worksafe APPAREL and its affiliates provide their services to you subject to the following conditions. If you visit or shop at worksafeapparel.com.au (the website), you accept these conditions. Please read them carefully. In addition, when you use any current or future Worksafe APPAREL service or visit or purchase from any business affiliated with Worksafe APPAREL, whether or not included in the website, you also will be subject to the guidelines and conditions applicable to such service or business.

Disclaimer and Liability Every effort has been made to ensure the information contained on the website is correct, however, Worksafe APPAREL makes no warranty as to the accuracy or comprehensiveness of any products displayed and/or sold and provides all products on an “as is” basis. Worksafe APPAREL is not liable for any losses or damages caused by this website or any website linked to or from this website.

Terms & Conditions (Condition of Use (the website)) For information on the conditions of using the website, please see our Terms & Conditions. Privacy For information on how we collect and handle personal information, please see our Privacy Policy.

Personal Information In order to purchase products from the website, you will need to create a WorkSafe APPAREL account prior to making a purchase. You must also create a WorkSafe APPAREL account to engage with the WorkSafe APPAREL community to make comments on the website. As an account holder you are required to provide WorkSafe APPAREL with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable. Any personal information collected by WorkSafe APPAREL shall not be disclosed to any third party unrelated to WorkSafe APPAREL’s business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. WorkSafe APPAREL otherwise relies on its Privacy Policy. Pricing and GST All prices on the website are quoted in Australian Dollars and include GST. All prices are subject to change and prices displayed are only valid online at the time shown.

Credit Card Information & Payment Credit card information collected for the purpose of payment for products purchased via the website will be stored securely using a PCI DSS compliant solution. Credit card information will be masked on your account and will not be visible to WorkSafe APPAREL Customer Service operators. Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s. You must not pay or attempt to pay for product/s using fraudulent credit card information.

Free Embroidery offer If you participate in our free embroidery offer the following applies:Embroidery General Should you wish to order less than 10 garments (and therefore not qualify for our free embroidery offer) or, if you want embroidery positioned differently, please contact us directly on 1800 881 591 or by email and we'll provide you with a quote.

Security of Your Account If you create an account with WorkSafe APPAREL you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password. Each time you use the password, you will be deemed to be authorised to access and use the website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details. You must notify WorkSafe APPAREL if at any time you believe someone has access to your password.

International Purchasers If you are purchasing from outside Australia, please contact us directly on 1800 881 591 or by email and we'll provide you with a quote.

Stock availability WorkSafe APPAREL attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown. If an ordered item isn't available or we are unable to fulfill your order we may attempt to arrange an alternative item or will provide a full refund.

Free Delivery on orders of over $250.00. WorkSafe APPAREL provides free delivery within Australia on orders over $250.00. Upon completion of your purchase, our team will organise for your product to be despatched by our nominated courier.

Delivery WorkSafe APPAREL will deliver to the nominated delivery address at the time the order is placed. It might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you place your order and arrange for cancellation of the order or delivery to an alternative delivery address. Our courier will attempt to make delivery on one occasion only. If there is no one available to accept & sign for receipt of delivery the driver will leave a card asking you to contact them to arrange a suitable delivery time and address. Any redelivery charges will be at the purchasers cost. WorkSafe APPAREL will not be liable for redelivery charges. We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges. WorkSafe APPAREL will not be accountable for late deliveries or loss or for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Customer Communications WorkSafe APPAREL will communicate with you about your order by email and phone. By registering or ordering on WorkSafe APPAREL you grant us the right to add your contact details to our database. From time to time we may send you marketing material about offers and new products. If you do not wish to receive such material, you may unsubscribe via the link on the email communication, edit your newsletter settings under My Account or by contacting our Customer Service Team at info@worksafeapparel.com.au

Order Cancellations You may cancel your order in full before the order is despatched by WorkSafe APPAREL. WorkSafe APPAREL will refund you in full for the orders cancelled and will not charge you a cancellation fee. However, once the order is despatched for delivery you are unable to cancel the order. WorkSafe APPAREL also reserves the right to cancel your order if: • Full payment has not been received whether by direct deposit into our nominated bank account or by credit card. • You provide an unauthorised credit card • We are unable to process payment on the credit card provided • You provide invalid personal details • If, when required, you cannot provide acceptable proof of identity • The product has become unavailable • If, for any reason, we don’t reasonably believe we can successfully complete delivery WorkSafe APPAREL will attempt to notify you before cancelling your order.

Suspension, Termination and Effect of Termination If you breach these terms and conditions, WorkSafe APPAREL reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the website. If you are awaiting delivery of products, WorkSafe APPAREL reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

Returns and Refunds You may return items purchased at WorkSafe APPAREL for a full refund within 30 days of purchase. To qualify for a full refund items must be in an unworn, undamaged and unmarked condition and in their original undamaged packaging and labelling. Embroidered goods will not be refunded unless they are faulty. You are responsible for the postage cost of returning products purchased. Upon receipt of the product faults will be assessed by our Customer Service Team and we may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund, including any postage paid by you, otherwise the product will be returned to you. Refunds will be issued in accordance with our Returns Policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available. WorkSafe APPAREL will not consider requests for refunds after 30 days of purchase, unless the product is deemed faulty by our Customer Service Team.

To Return an Item: 1. Call us on 1800 881 591 or email info@worksafeapparel.com.au for a Return Merchandise Authorisation Number (RMA). 2. Complete the Returns Form – remember to include your RMA Number, Order Number and reason for return. 3. Send the item in the original packaging with the returns form to: Returns at: WorkSafe APPAREL 11A Carrington Road MARRICKVILLE NSW 2204 We recommend you use a trackable shipping method to ensure that your return is delivered safely to us as we do not accept liability for any returned items until they are received at the return address provided. *** PLEASE NOTE *** WorkSafe APPAREL does not sell used products. Your items must be returned in new and unused condition with all tags attached and in original condition. Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

Refunds WorkSafe APPAREL will refund your purchase within 7-10 days of receiving the return. Your refund will be issued through the same transaction method used to make the original purchase. Shipping costs will not be refunded to the purchaser except if the product is found to be faulty.

Exchanges If you would like to exchange your goods we recommend placing a new order on our website and returning your original items for refund to avoid exchange items selling out.

Faulty Products Our Quality Control team endeavour to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled and the goods will be assessed. We may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund, including any postage paid by you, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment. For additional information please contact our Customer Service Team on 1800 881 591

Loss of Goods The risk of loss of goods shall be passed to you upon our delivery of the product to WorkSafe APPAREL’s nominated delivery company. WorkSafe APPAREL will not be held responsible for any loss, damage or liability as a result of this authority.

Disputes This contract will be governed by the laws of New South Wales, Australia. Any dispute arising out of your use of worksafeapparel.com.au, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

Security When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. WorkSafe APPAREL makes no warranty in respect of the strength or effectiveness of that encryption and accepts no responsibility for events arising from unauthorised access of the information you provide.

Changes to Terms and Conditions WorkSafe APPAREL reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions. The Terms and Conditions for existing orders shall be upheld by WorkSafe APPAREL.

Contact Us You can find our contact details on ourContact Uspage.
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